FAQs

Frequently Asked Questions

General

Supplement Facts & Product Information

You can find directions under “Suggested Use” on the product label, which may include recommendations for the time of day and whether to take with food or on an empty stomach. We recommend speaking with one of our accreddited nutritionists to personalize your supplement routine.

Unless otherwise indicated on the product label, InVite advises that products be stored tightly sealed in a cool, dry place, such as a pantry or cabinet. Products should be kept away from a location exposed to moisture (such as a bathroom) or heat (such as above the stove). Be sure your hands are dry before handling your supplements and, whenever possible, store the product in the bottle it came in with the lid tightly closed.

All of our products are shelf stable, meaning they remain potent at room temperature. Unless the label states that the product requires refrigeration, it does not need to be kept cold.

All shipping and packing materials, as well as the product packaging for the majority of our vitamins and supplements, are 100% recyclable and can be recycled anywhere they accept #1 PET or PETE items.

Yes. All active ingredients from patented, scientifically validated raw materials as well as final, finished products are verified using advanced analytical methods such as HPLC (high performance liquid chromatography), MS (mass spectrometry), etc., to ensure each and every product accurately meets label claims in strict compliance with our demanding product specifications. Having bi-annual audits of our distribution operations and quality systems and indicates full compliance with applicable areas of 21 CFR Part 111, Current Good Manufacturing Practice in Manufacturing, Packaging, Labeling, or Holding Operations for Dietary Supplements.

Each product has a date of expiration listed on the label, which is typically three years from the original manufacturing date. We do not advise taking any supplement after the date of expiration as we can no longer guarantee the potency.

These ingredients are known are the inactive ingredients (excipients) that play a number of critical, essential roles in the manufacturing process including:

- Dispersing the active ingredients evenly throughout a solid tablet, capsule, and softgel
- Protecting active ingredients from rapid inactivation due to heat and moisture
- Promoting tablet disintegration, as well as capsule and softgel dissolution
- Sustaining the release of active ingredients into the body over time

InVite advises all customers to discuss any dietary supplement you are taking with your healthcare provider. We also advise separating when you take any prescription medication from any supplement by at least 2 hours. We recommend speaking with one of our accredited nutritionists to personalize your supplement routine.

We offer formulations to suit all dietary restrictions and concerns. We recommend speaking with one of our accredited nutritionists to determine if a product meets your personal dietary needs.

InVite adheres to the FDA's regulations for manufacturing and labeling our dietary supplement products. Our manufacturing process includes state-of-the-art, pharmaceutical-grade equipment, technology, and ingredients, and we follow the strict cGMP format, or Current Good Manufacturing Practice, per the FDA's requirements.

Contact

Our friendly and knowledgeable team is ready to assist you with any questions or concerns you may have. We can be reached by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday, or by email at customerservice@invitehealth.com.

New Website

You will be able to login to the new InViteHealth.com website using the same email address used to create your existing InViteHealth.com user profile, however, you will be required to create a new password. Upon login, account holders should receive an email invitation prompting you to create a new password. Please note that you will not be able to access your previous account history or order details from orders placed on our old website. If you need information about past orders, please contact our customer service team by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday, or by email at customerservice@invitehealth.com.

Through gains in efficiencies, we have been able to lower our prices. We now offer everyday lower prices, eliminating the need for fluctuating discounts. Additionally, we have streamlined our product offerings to make your shopping experience simpler and more cost-effective.

As part of our commitment to enhancing your experience, we are making changes to our website in phases, introducing additional functionalities and improvements along the way. Some familiar features, including our Radio Show and Podcast, may temporarily or permanently change as we fine-tune our platform to serve you better and deliver the highest quality service. Stay tuned for more updates!

To check the balance of or redeem a gift card purchased using our previous website, please visit one of our retail locations or contact our customer service team by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday.

With the launch of our new site, we said farewell to the InVite® Only Rewards program. Our new website features a subscription model that offers a more convenient way to shop with us. If you were an InVite® Only Rewards member with an outstanding balance as of 11:59PM EST on September 10, 2023 you should received a special offer based on your rewards points balance redeemable on our new website at the email address associated with InVite® Only Rewards account. If you did not receive your offer, please contact our customer service team by email at customerservice@invitehealth.com.

To access your order history, Please note that you will not able to access your account history or order details from our old website. If you need information about past orders, please contact our customer service team by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday, or by email at customerservice@invitehealth.com.

As part of our commitment to enhancing your experience, we are making changes to our website in phases, introducing additional functionalities and improvements along the way. Some familiar features, including our Radio Show and Podcast, may temporarily or permanently change as we fine-tune our platform to serve you better and deliver the highest quality service. Stay tuned for more updates!

Privacy

You can view our Privacy Policy here.

Account and Orders

Returns, Refunds, Cancellations and Exchanges

At InVite, we believe your path to wellness should include 100% satisfaction, guaranteed. If you are unhappy with your purchase or have a problem with your order, we want to make it right.

For new, unopened items ordered on InViteHealth.com, we accept returns within 30 days of delivery. To initiate a return on InViteHealth.com, please visit our homepage and select "Start a Return" at the bottom of the page. We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@invitehealth.com.

For opened or used products ordered on InViteHealth.com, we accept exchanges within 30 days of delivery if made in person at one of our InVite Health retail stores. We also accept returns within 30 days of delivery in exchange for credit on InViteHealth.com in the form of an eGift card. To initiate a return on InViteHealth.com, please login to your account portal. If approved, you can return the product and then you will be automatically issued an eGift
card to the email address associated with your InViteHealth.com account.
Unfortunately, we cannot accept returns or exchanges on items marked as "Final Sale" or gift cards.

InVite does not cover any shipping costs necessary to return your product. Additionally, we can't refund any shipping costs you may have paid when the order was placed. Except in instances where you were shipped the wrong product.

We do not currently provide exchanges via InViteHealth.com. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed. If you accidentally placed an order with wrong or outdated information, please call our customer service team by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday or by email at customerservice@invitehealth.com to see what options you have. In many situations we cannot change the information on the order, that is for both your security and ours. While we cannot change or alter an order once it is placed, we can assist you with a return and re-order.

InVite Health currently offers Economy shipping at the rate of $6.99 for orders under $35 and Second Day shipping at a rate of $11.99. Free economy shipping is automatically applied to pre-tax orders of $35 or more at checkout. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

Most Economy orders will be packed and shipped within 48 hours, pending verification of billing information and the shipping method selected. This excludes all orders placed on major US holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.

For Second Day shipping, all orders placed before 2:00 P.M. EST on Monday through Friday will be delivered within two business days, pending credit card verification and unforeseen delays. Any order made on the weekend will be delivered by Tuesday. Please note, business days are Monday through Friday.

Economy and Second Day shipping are available within the continental United States only. To inquire about orders outside of the continental U.S., including Hawaii, Alaska, Puerto Rico and Guam, please contact customerservice@invitehealth.com.

All in-stock products generally ship within 48 hours of the order being placed. Backordered items are usually shipped within 3-7 business days. We do not charge for backordered items until they ship. Once available, if your backorder is part of a partial shipment the back-ordered item(s) will ship to the customer for free. A pending authorization will be placed on your account while we are waiting on your item to arrive if you paid by credit card or PayPal. You may contact customer service to cancel your backordered items prior to receiving a shipping notification. If you cancel your backordered item, pre-authorizations generally drop from your credit card within 7 business days, but for specific time frames, we suggest you contact your banking institution. If you used a gift card, the funds will be returned to the original gift card.

eGift Cards purchased on InViteHealth.com will be delivered directly to the email associated with the account or, the email address of the recipient provided when ordering the eGift Card. InViteHealth.com eGift Cards may be applied to purchases made at InViteHealth.com only. To redeem, enter the 16-digit gift card code when prompted at checkout.

Purchases made online can be returned to an InVite Health retail store within 30 days from the date of your order with an InViteHealth.com packing slip for a refund to the original form of payment.

Shipping

After ordering, please allow 24-72 hours for your order to be processed. Estimated shipping times will be provided at checkout. Please note that orders are only shipped during our standard operating hours, 9 A.M. - 5 P.M. EST, Monday through Friday. As such, Orders placed after 5 P.M. EST on Friday will not be process until the following business day.

InVite Health ships only within the continental United States by default. Shipping will vary when shipping outside the continental U.S. To inquire about shipping options to destinations outside the continental U.S., contact our customer service team by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday.

Accounts

New InViteHealth.com customers can log in using a one-time six-digit verification code that's sent to their email address, or sign in with Shop. Sign-in with Shop is automatically activated for new customer accounts on stores that offer Shop Pay as a payment method.

Existing customers can update their account details by logging into their account from the InViteHealth.com homepage. To do so, customers must select the "Account" icon in the upper, right-hand corner of the homepage. They will then be prompted to enter their login details to access their account page. Once the account page is visible, customers can click their initials in the top right, and then select "Account Information". To edit their name, the customer clicks the pencil icon in the Profile section. To edit their shipping details, the customer clicks the pencil icon beside their address in the Addresses section.

Orders & Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries. Some subscriptions may auto-renew at the end of their duration. You will receive a reminder email four days before your next shipment so that you can make adjustments as needed. If you want to change your subscription, you can do so at any time prior to the next billing cycle. This includes cancelling your subscription, pausing your subscription, skipping an order, or changing the delivery date. You can manage your subscription by logging into your InViteHealth.com account. Your order confirmation emails will contain links to track your order. To track your order once it has been shipped you will need to log into your InViteHealth.com account. Please visit the FAQ section of InViteHealth.com to view our returns policy for more details on returns and refunds.

You can adjust your subscription settings at any time by logging into your InViteHealth.com account portal and selecting the "Manage Subscriptions" option.

Once your item or items ship, you will receive a link to the tracking number in the email used to place the order.

If you have an account, you can also log in to access tracking details.

If you do not have an account, you would need to contact our customer service team at (800) 349-0929 from 9 A.M.- 5 P.M. EST, Monday through Friday to access tracking information.

Please call our customer service team by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday or by email at customerservice@invitehealth.com.

While you can still purchase products with an account, we highly recommend creating an account so you can easily access your order details. Please note that when ordering as a guest, you will be required to enter accurate customer information in order to receive notifications on your order information. When placing an order as a guest, note that order tracking will only be accessible via email.

We currently accept Visa, American Express, Mastercard, Diners Club, Shop Pay, Apple Pay, Google Pay and Meta Pay.

To set up a subscription, first go to the product you would like to have on subscription. Click on "Subscribe to save", enter the quantity and choose to have your delivery frequency. Once this has been completed, click "Add to cart" and continue shopping, or go to checkout.

If you want to change your subscription, you can do so at any time prior to the next billing cycle. This includes cancelling your subscription, pausing your subscription, skipping an order, or changing the delivery date. Changes can be made by logging into your InViteHealth.com account portal and selecting the "Manage Subscriptions" button. Note that subscription orders that have already been placed may not be changed. You will only be able to amend your next scheduled order. For further questions, please call our customer service team by phone at (800) 349-0929 from 9 A.M. - 5 P.M. EST, Monday through Friday or by email at customerservice@invitehealth.com

To edit your shipping or billing details, login to your InViteHealth.com account, then select "Edit My Info."

At InVite, we believe that just like your health journey, your subscription should settings should be unique to you. You can select to have your favorite InVite products delivered every 30, 60, or 90 days.

Your credit card will be charged based on your unique subscription settings, including when you placed your order and the delivery frequency selected for your subscription order. You can adjust your subscription settings at any time by logging into your InViteHealth.com account portal and selecting the "Manage Subscriptions" button.

Yes, you can include multiple products in one subscription.