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InVite® Health: Frequently Asked Questions

Go to Customer Service FAQ

"7 Important Questions to Ask Before You Buy Vitamins"

How do I know the quality of the raw material?

When we formulate our products we source the brand of raw materials that were used in the latest research studies from the most prestigious institutions and universities.

How do I know that the quantity of the raw material is accurate; not too much or too little?

Our Scientific Director Jerry Hickey, R.Ph. spends countless hours making sure that the amounts of each ingredient mirror the scientific data, so you can be sure that each product contains the optimal amounts of every nutrient.

How do I know that the nutrients are absorbed and utilized by my body?

We select the best possible delivery system for each individual nutrient to ensure maximum bio availability and absorption. For instance, we use Licap® liquid filled hard shell vegetarian capsules wherever possible for freshness and maximum absorption. We developed our entire easy to absorb liquid tincture collection in order to make getting healthy convenient and fun for the entire family. We use state of the art pharmaceutical grade equipment and technology in the manufacturing process and we use the highest grade binding agents and excipients in all our tablets without artificial coloring and dyes.

How do I know I am getting the most active form of a nutrient?

Our team of scientists and health professionals will always review the relevant research to insure that the form of each nutrient is the most active and best absorbed. For instance, you will optimize the health benefits of calcium by using calcium citrate instead of calcium oxide.

How do I know that the nutrients in the formula are designed to work synergistically and safely?

Jerry Hickey, R.Ph. and his scientific team review the studies on how these nutrients work together to optimize the benefits and avoid any interactions or toxicity and test for purity, potency, consistency and freshness.

What are the benefits of tinctures over pills?

Our tinctures have been formulated to deliver the maximum health benefits of its natural ingredients and have a pleasant taste. Convenient, portable and easy to use, InVite® tinctures improve compliance. They’re an enjoyable alternative to pills and capsules, especially for those who don’t like taking pills and those who have difficulty swallowing. Just 2 droppers full of the tinctures in water or any beverage and you’ve got an instant health booster.

Are the tinctures safe for children?

Our fruit-derived tinctures (Acai Tx™, BlueGranate Tx™,  and Mangosteen Tx™), are excellent antioxidants for children. However, our tea-based tinctures and those with caffeine are not recommended for children.

Why are some nutrients not available as tinctures?

We are committed to developing a wide variety of targeted tinctures for our customers. However, some dietary ingredients may not be suitable as tinctures if they:

  • Are more stable in a dry format
  • May have a poor taste in liquid
  • May require too large a serving size to fit in a dropper

How are serving sizes determined?

Jerry Hickey, R.Ph., InVite®'s Scientific Director, analyzes overall science, collates scientific research and formulates similar potencies to those used in studies.

What are ORAC values?

Oxygen Radical Absorption Capacity is a method of measuring the antioxidant power of foods and supplements. InVite® tinctures provide both the antioxidant protection and the numerous health benefits of teas, fruits and herbs, without the calories and carbs.

What is Drug-Induced Nutrient Depletion?

Whether you occasionally take a pharmaceutical like an antibiotic, or count on a drug long term such as a cholesterol lowering statin, your need for specific nutrients increases. You must be aware that many prescriptions, as well as commonly used over-the-counter drugs, cause potentially serious nutrient depletions.  For your convenience, we here at InVite® Health have devised a Drug-Induced Nutrient Depletion Chart with a list of drugs and non-prescription medications and the nutrients they deplete.; This in turn will give you an idea of the nutrients your body needs, which can be found in our high-quality InVite® Health supplements.  Please take a look at our Condition Specific Supplement Protocols [URL] as well, for further information.

How do I sign up for a FREE nutritional consultation?

All of our InVite® Health locations have health professionals - physicians, pharmacists and nutritionists with advanced degrees. They are highly qualified to answer all your nutritional questions and guide you to the appropriate supplements for your specific needs.

If you are unable to visit our stores, please e-mail or contact us with any of your nutritional questions.

Click here to fill out our Nutritional Consultation Form, which is designed to help us to better understand your nutritional and supplemental needs and help you InVite® Health into your life!

For those who are just starting out with vitamins but do not know where to begin, our core program may be your foundation to a healthy lifestyle.

"7 Important Questions to Ask Before You Buy Vitamins"

by Jerry Hickey, R.Ph. Scientific Director/InVite® Health

Are your vitamins created by a company whose formulation and production decisions are made by health professionals or by marketing professionals?

All InVite® products are formulated by pharmacists, physicians, nutritionists, and scientists who are nutraceutical specialists.

Do your vitamins contain the branded raw material ingredients used in research studies?

InVite® uses proprietary, branded raw materials used in the latest scientific research.

Are your vitamins produced in pharmaceutical grade/GMP (good manufacturing prices) facilities?

Excessive use of binders and filler inhibits the absorption of important nutrients.

Do your vitamins feature the latest capsule, tablet, powder, and tincture technology to insure maximum absorption and utilization?

InVite® employs the most advanced Capsug el/Pfizer capsule technology, standardized liquid tinctures and bioavailable tablets.

Are your vitamins designed to complement pharmaceuticals while addressed plug induced nutrient depletions?

The InVite® Multi Vitamin is formulated to address drug induced nutrient depletions.

Does your vitamin company provide health professionals live on the radio and in-store seven days a week to answer your product and nutrition questions?

InVite® features health professionals in all store locations, and broadcasts a daily live call-in radio program to provide breaking health news and to answer listener questions.

Come in and speak with an InVite® Health Professional about these crucial issues and more.

Customer Service: Frequently Asked Questions

I don't see every one of my orders in my order history!

If you have an existing account with us before you signed up online, you will have two different customer numbers. Because of this, the system treats you as two different customers. Please call customer service: 800-349-0929 with both of your customer numbers and we can update your profile. Please note that it may take 3-5 business days before it takes effect.

Why is my customer number different online?

Please see "I don't see every one of my orders in my order history!" above.

What is the SHIP-O-MATIC Discount Delivery Program and how can I get it?

Our Ship-O-Matic Discount Delivery Program is an opportunity to have many of your favorite InVite Health formulas delivered right to your door- customized to your specific needs, every 30, 60 or 90 days. By signing up, you are entitled to FREE Shipping, instant rebates, etc. Please call for details on how this special program can save you money, ensure timely delivery and product price protection.
* Our website currently does not support the auto-ship program. To subscribe to our auto-ship program, please call: 800-349-0929

Which type of shipping is for me?

We offer a flat shipping rate of $6.95. The shipping price is the same no matter which type of shipping you select. Please select Standard Shipping if you are sending it to a residential address. Please select Commercial Shipping if you are sending it to a business address. If your shipping address is a P.O.Box, please select Standard Shipping. Please Note: We only ship within the continental USA by default. Shipping will vary when shipping outside the continental of USA. For 2nd Day DHL shipping or shipping to destinations outside the continental of USA please call: 800-349-0929.

What is TBD shipping?

TBD (To Be Determined) shipping means shipping charges will be calculated by our mail carrier. A few of our formulas such as Absorb Hx™  and Flora Hx™  require refrigeration. They will be shipped with next day air service to ensure that the formulas arrive at the destination before it is defrosted. Next day air shipping rates varies from location to location. After you place your order online, we will contact you with the shipping cost. We will not ship out your order unless we have a confirmation from you.

Return Policy

If you are not completely satisfied with the products you have purchased from our catalog, stores, or website, you may return any unopened product (excluding refrigerated items and books) with accompanying receipt within thirty days of purchase and receive a full refund at any of our stores, or by mail to:

InVite® Health
Attn: Returns
900 Shames Drive
Westbury, NY 11590

You may return any unopened product(s) with accompanying receipt within thirty days of purchase to receive a full refund at any one of our store locations. If you are not able to visit our stores, you may also return your product(s) by mailing the product(s) back to us at our office location. Please attention your package to Customer Service.

For questions about your return, please call 800-349-0929 9AM-5PM Mondays through Fridays.

Privacy Policy

When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on out mailing list). We do not share your private information with anyone.

Shipping Policy

Shipping Costs

  • Orders under $90: $6.95
  • Orders over $90: Free shipping

Orders are shipped through DHL and delivered by the United States Postal Service.

For expedited shipping please contact 800-349-0929

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